Designed for aviation

• 24/7 dispatch and escalation
• Procedures for irregular ops & AOG
• Reporting and audit readiness

Safety & confidentiality

• Need-to-know principle
• Confidentiality-bound drivers
• GDPR compliant

Operational quality

• GPS / fleet monitoring
• Night & early-morning readiness
• Backup and emergency procedures

Operations & SLA

• 24/7 Operations Desk
• Last-minute changes and delays handling
• AOG / irregular ops support
• SLA and operational reporting (on request)
• NDA available

SOP — how we operate

• Order intake → confirmation
• Planning aligned with duty/rest + flight bags
• Execution with driver–dispatcher communication
• Irregularities handling with AOG priority
• Post-operation report

Crew-ready fleet

• Vans / minibuses for 6–8 pax
• Large luggage capacity (flight bags)
• GPS and monitoring
• Night & early-morning readiness

Drivers & service standard

• Uniform / identification
• English communication
• Confidentiality (NDA / internal rules)
• Incident and breakdown procedures

Primary locations

• Poznań–Ławica (EPPO / POZ)
• Powidz Air Base (EPPW / QMP)

Poland

• Nationwide transfers
• Crew positioning / repositioning

EU / cross-border

• International transfers on request
• Irregular operations support

Commercial terms (B2B)

• Contracts and SLA
• Monthly consolidated invoicing
• PO numbers accepted
• EUR and PLN billing
• EU VAT compliant

AOG / Emergency ready

• Immediate dispatcher escalation
• Priority vehicle allocation
• Continuous OCC / handling communication
• Post-operation report